JENNY BIRD is a leading jewelry and lifestyle brand, on a mission to uplift and inspire through lightweight statement designs and our 1% giveback pledge. As a fast moving business with direct-to-consumer, wholesale and major department store channels, our cross-functional team embodies dynamic creativity and is ever-evolving. With everything we do, we keep our customer at the core. We value our partnerships, developing and strengthening our relationships with accounts.

The Opportunity

We are looking for an eCommerce Coordinator to support the day-to-day maintenance and optimization of our Shopify storefront, focusing on product setup, collection merchandising, reporting, and eCommerce operations.

The ideal candidate is motivated, organized, detail-oriented, eager to learn, and comfortable using data to inform decisions.

This role reports directly to the Senior eCommerce Manager. You will work closely with the Senior eCommerce Manager on product launches, site merchandising, sales events, collection launches, inventory-related initiatives, daily operations, and performance reporting. The Senior eCommerce Manager will be your primary collaborator for feedback, mentorship, and escalation on decision-making.

Responsibilities:

• Create and maintain PDPs (product descriptions, details, metafields) in Shopify, including product information, imagery, pricing, tagging, and collection assignments (collaborate with PD, creative, copy team to collect all relevant information)
• Execute website (jenny-bird.ca and jenny-bird.com) as well and CA and US/international JB APP content audits, inventory checks, and content updates to ensure site accuracy and a seamless customer experience
• Execute daily and weekly website/JB App merchandising for an improved customer experience and conversion optimization
• Assist with the preparation, strategy and launch of sales and promotions
• Assist with driving forward new tech initiatives with support from the eCommerce Manager including research, testing, building out project roadmaps and workback schedules, and implementation
• Prepare and analyze daily, weekly and monthly sales reports
• Research and implement SEO best practices, working closely with copy team to ensure execution stays on-brand
• Track competitors and industry trends to recommend improvements to ecommerce strategies
• Support in ad-hoc tasks from Retention/Marketing/Creative (UGC tagging coverage, Press Page updates, Celeb Page, Client Care Support)

Qualifications:

• Bachelor's degree in Business, Marketing, eCommerce, or a related field, or equivalent relevant experience.
• Strong proficiency with Google Sheets and Excel
• Familiarity with Shopify and Google Analytics (GA4) through coursework, internships, personal projects, or previous work experience is an asset
• Understanding of basic SEO principles
• Interest in eCommerce merchandising and conversion optimization
• Strong data analysis skills
• Strong interpersonal and communication skills
• Ability to manage competing priorities and thrive in a fast-paced environment
• Detail oriented and adaptable
• Ability to problem solve, work within a team, and collaborate across departments

This role offers hands-on exposure to eCommerce merchandising, analytics, conversion rate optimization, digital marketing, and technology implementation, providing a strong foundation for growth within the eCommerce team.

Team Member Expectations

We are looking for a compassionate and reliable individual who will lead with empathy, inspire their teammates with a strong work ethic, and support the growth of their peers through establishing relationships built on trust and respect.

As a brand, we have seen incredible growth and success through our team’s proactiveness, curiosity, and desire to learn while building. We look for team members who embody these traits and have the confidence and comfortability to collaborate laterally, communicate ideas effectively, and support the company’s goals.

Role Details

• Location: This role requires you to be in the office (East Room located at 507 King East, Toronto, Ontario) 3 days a week.
• Salary: The anticipated base salary range for this position is $55-60K. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

Perks at JENNY BIRD

• 3 weeks vacation + 3 floating days + Summer Fridays (office closes early at 1 pm)
• Your birthday off!
• A comprehensive benefits program + flexible health care spending account
• Parental leave top-up
• Employee discount to use towards JENNY BIRD pieces!
• Access to Group RRSP Plan
• Membership to the East Room at 507 King East, Toronto, Ontario

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.